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Helpdesk, a very good start to shape your mindset

I agree with Andrew Hay here: Should the Helpdesk be a Mandatory Start for an IT Career? For anyone who has worked in a “front line” customer facing telephone support role, the answer is almost always am emphatic “YES”. I tend to agree with my colleagues for one simple reason – embitterment helps you succeed. [...]

RSA so far

So, trying to do a quick review of the first day: Nothing really special from the keynotes. Funny to see that some people complained about Scott Charney, from Microsoft, doing a “vendor presentation”. Actually I found his presentation better than the others (RSA, Symantec), as he didn’t try to hide the fact he was talking [...]

RSA

OK, a bit late, but here I am. I’ve just found time to write about RSA now, 40 minutes before the first keynote. I’m really curious about how the conference will look like after all this economic rollercoaster we’ve been through. It’s also my first time as “press”. That makes me feel a little more [...]

April Fools stories

Some are coming, some good, some not that much. Isn’t it a funny day? CADIE – Cognitive Autoheuristic Distributed-Intelligence Entity Conficket doomsday Lynx is coming back! The Guardian switching to Twitter ASS certification Mastering “cat” more to come

About Sao Paulo

This is a security blog, and I rarely go off-topic here, as I maintain an “other stuff blog” too. However, I wrote the stuff below to someone who is in Sao Paulo (Brazil, for those who failed in Geography and are not aware of an almost 20 million people city in South America) and asked [...]

Security videos

Today I want to mention the security videos made by Stiennon and company. They shot these four nice pieces below: Data Leak Prevention Firewalls & IPS ESM & SEM Messaging Security I’m extremely late on this and I also believe that most of the readers of this blog also follow the blogs of the participants, [...]

Best Practices – Even Dilbert know what they mean

You can see it here. So what are the quick wins you can do on security to go beyond best practices? Feedback would be nice.